REFUND POLICY
1. Overview
This Refund Policy explains the conditions under which refunds may be issued for purchases made through the Euphorize Audio website and services.
By purchasing any paid service, you agree to this Refund Policy.
2. Nature of Digital Services
Euphorize Audio provides digital audio processing services that are delivered instantly or shortly after a user uploads an audio file.
Because the service produces a digital result that cannot be returned, most purchases are non-refundable.
3. Situations Where Refunds May Be Issued
Refunds may be issued only in the following situations:
• duplicate payment for the same service
• billing errors
• confirmed technical failure that prevented delivery of the purchased service
Refund requests must include sufficient information to verify the transaction.
4. Situations Where Refunds Are Not Provided
Refunds are not issued in the following situations:
• dissatisfaction with artistic or mastering results
• incorrect file uploaded by the user
• changes of mind after the service has been processed
• misunderstanding of the service functionality
Users are encouraged to use available demo previews before purchasing full mastering exports.
5. Refund Request Process
To request a refund, users must contact support and provide:
• the email used during the purchase
• the transaction ID or payment reference
• a description of the issue
Refund requests should be submitted within a reasonable period after the transaction.
6. Payment Processing
Approved refunds will be processed through the original payment method whenever possible.
Refund processing times may vary depending on the payment provider.
7. Policy Updates
Euphorize Audio reserves the right to modify this Refund Policy at any time.
Updated versions will be published on the website.
Continued use of the service constitutes acceptance of the updated policy.
8. Contact
For refund-related questions or requests, please contact:
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